A major UK retailer was in the
process of rolling out new systems to all of its 1500+ stores . Their
training department needed to stick to a very tight training schedule
to bring store staff up to speed with them.
The store staff attended sessions at a central training centre, and
then spent a time practising what they had learned on their own in-store
systems before going live.
We developed tools and monitors that analysed which areas of the new
systems staff were having problems with. Reports were compiled and
mailed back to the training department so that they could follow up
with staff that needed attention. |
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